Privacy Policy

1. Data controller

2. Personal data we collect

Through this website we may collect the following personal data:

• First name
• Last name
• Email address
• Phone number
• Any additional information you voluntarily provide in your message or enquiry

We do not request particularly sensitive data through our contact forms. We ask that you do not send information that is not necessary to handle your request.

3. Purpose of data processing

We process your personal data for the following purposes:

• To respond to your enquiries, information requests or quote requests.
• To contact you in relation to Piña & Pixeles services.
• To manage commercial opportunities and follow up with people interested in our services.
• To internally organize received requests, including registering them in management tools, CRM or databases.
• To send you commercial communications, news, content or promotions from Piña & Pixeles only if you have given your express consent.
• To ensure the security, traceability and proper functioning of forms, systems and automations linked to the website.

4. Legal basis for processing

The legal bases that allow us to process your data are:

• Pre-contractual measures, when you write to us to request information, a quote or to assess a possible engagement.
• Consent of the data subject, when you expressly accept the sending of commercial communications or promotions.
• Legitimate interest, for the proper internal organization of requests, prevention of form abuse and technical security of the website and associated systems.

5. Commercial communications

Contacting Piña & Pixeles does not automatically mean that you will receive advertising or promotions.

We will only send you commercial communications by electronic means if:

• You have expressly accepted to receive them via the corresponding checkbox, or
• There is a valid legal basis under applicable regulations.

You may withdraw your consent at any time and easily unsubscribe from these communications.

6. Data retention

Your data will be kept for the time necessary to handle your request and carry out reasonable commercial follow-up.

As a general rule:

• Data associated with enquiries or requests will be kept as long as necessary to manage the contact.
• Potential client data may be kept for a maximum period of 12 months, unless you request its deletion beforehand.
• Data used for commercial communications will be kept until you withdraw your consent or request to unsubscribe.

Subsequently, data may be kept duly blocked for the legally required periods to address possible liabilities.

7. Recipients and third-party access

Your data will not be sold to third parties.

However, certain providers acting on behalf of Piña & Pixeles may have access to your data when necessary for service delivery or technical management of the website, such as:

• Hosting provider
• Email provider
• Form or chatbot provider
• Automation tools such as n8n
• CRM, database or internal management systems
• Analytics or technical support providers

These providers will process data following our instructions and with appropriate contractual and technical safeguards.

8. Automation and management tools

Piña & Pixeles may use automated processes to manage requests received from the website, for example:

• Automatically registering a lead
• Classifying the request
• Sending a receipt confirmation
• Creating follow-up reminders
• Transferring information to a CRM, database or internal management tool

These automations serve an organizational and operational purpose. As a general rule, no exclusively automated decisions with legal effects on the user are made based on data provided through the contact form.

9. International transfers

If any of the technology providers used by Piña & Pixeles is located outside the European Economic Area or processes data from outside it, the appropriate safeguards required by current regulations will be adopted to protect your personal data.

10. Mandatory or optional nature of data

Fields marked as mandatory in our forms are necessary to properly handle your request.

If you do not provide this data, we may not be able to respond to you or process your enquiry adequately.

11. User rights

You may exercise the following rights at any time:

• Right of access
• Right to rectification
• Right to erasure
• Right to object
• Right to restriction of processing
• Right to data portability
• Right to withdraw your consent at any time, when processing is based on it

To exercise your rights, you may write to:

info@pinaandpixeles.com

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if you consider that the processing of your data does not comply with current regulations.

12. Data security

Piña & Pixeles applies appropriate technical and organizational measures to protect personal data against loss, alteration, unauthorized access or improper processing.

13. Minors

This website is not aimed at minors under 14 years of age. If we detect that we have collected personal data from a minor without valid authorization, we may proceed to delete it.

14. Cookies

This Privacy Policy is complemented by the corresponding Cookie Policy of the website, which provides specific information about the use of own and third-party cookies.

15. Changes to this Privacy Policy

Piña & Pixeles may update this Privacy Policy to adapt it to legal, technical or operational changes to the website. In case of modification, the updated version will be published on this same page.